Responsible Gaming
at 99bom
Gaming should always be fun, not stressful. At 99bom, we believe every Filipino player deserves a safe, fair, and well-managed gaming environment. Here's everything you need to know about playing smart and staying in control.
Your Safety is Our Priority
99bom's responsible gaming framework is built around six core pillars designed to keep every player's gaming experience healthy, controlled, and genuinely enjoyable.
🔞 Age Verification (21+)
Every new 99bom account goes through a mandatory KYC verification process. We verify your government-issued ID to confirm you are at least 21 years old before your account is fully activated. No shortcuts, no exceptions — this is a non-negotiable PAGCOR requirement.
🚪 Self-Exclusion Program
If you feel your gaming is getting out of hand, 99bom's self-exclusion tool lets you temporarily or permanently block access to your account. Exclusion periods range from 30 days to permanent closure — your choice, honored immediately.
💰 Deposit & Loss Limits
Set daily, weekly, or monthly deposit limits in Philippine Peso (₱) to keep your spending within a budget you're comfortable with. Loss limits automatically pause gameplay once a defined threshold is reached within a session.
⏰ Session Time Reminders
It's easy to lose track of time when you're having fun. 99bom sends in-session pop-up reminders at your chosen intervals — every 30, 60, or 90 minutes — so you always stay aware of how long you've been playing.
💬 24/7 Player Support
Our support team is available around the clock — whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines. Reach us any time to discuss account controls, responsible gaming tools, or to request immediate account suspension.
🧠 Mental Health Resources
Problem gambling can affect mental health. 99bom partners with awareness programs to guide players toward professional support resources in the Philippines, including hotlines and counseling services for problem gambling and mental wellness.
How to Use Your Self-Exclusion Tools
Taking a break is a sign of strength, not weakness. Here's how to activate the responsible gaming controls available in your 99bom account.
🔐 Temporary Self-Exclusion (30–180 Days)
Log in to your 99bom account, go to Account Settings → Responsible Gaming → Self-Exclusion, and select a cooldown period from 30 to 180 days. During this period, you cannot log in, deposit, or place bets. The exclusion is enforced immediately upon confirmation and cannot be reversed until the period expires.
♾️ Permanent Account Closure
If you want to stop permanently, you can request full account closure. Contact 99bom support via live chat or email at [email protected]. Your account will be deactivated within 24 hours, and any remaining balance will be returned to your registered payment method (GCash, Maya, BPI, BDO, or Metrobank).
📉 Set Deposit Limits
Navigate to Account Settings → Deposit Limits and define your maximum deposit amount per day, week, or month in PHP (₱). Once set, limits can only be decreased immediately — increases require a 7-day cooling-off period before taking effect, giving you time to reconsider.
⏸️ Reality Check / Session Timers
Under Account Settings → Session Controls, set a reality check interval. A pop-up notification will appear at your chosen interval showing how long you've been playing and how much you've wagered during the session. You can continue or exit at that point.
📊 Gaming History & Activity Reports
Review your complete gaming history — sessions, deposits, withdrawals, and bet records — under Account → My Activity. Transparency in your own data helps you spot patterns early and make informed decisions about your gaming habits.
🚫 Third-Party Blocking Software
In addition to 99bom's built-in tools, you can use third-party website blockers on your device to further restrict access to gambling sites. This is especially useful as an additional layer of protection if you share your device with family members.
Warning Signs of Problem Gambling
Recognizing problem gambling early is the first step toward getting help. If you notice any of these signs in yourself or someone you know, it may be time to take a break and seek support.
Tips for Healthy Gaming
Most 99bom players enjoy gaming as a fun pastime — here are some practical tips that help keep it that way.
Set a Budget First
Decide your gaming budget before you start, and treat it like an entertainment expense — not an investment. Once it's done, stop for the day.
Set a Time Limit
Decide in advance how long you'll play — 30 minutes, 1 hour, whatever works for you. Set a phone alarm if needed and stick to it.
Play for Fun, Not Profit
View gaming as entertainment, like watching a movie or eating out. Wins are a bonus, not a guarantee. The odds always favor the house over time.
Never Gamble Under Stress
Avoid gambling when you're feeling stressed, sad, or desperate. Emotional decision-making leads to poor bets and regret. Take a walk instead.
Never Chase Losses
If you've hit your loss limit, stop. Chasing losses is one of the most common and destructive patterns in problem gambling. Walk away and come back another day.
Don't Drink and Bet
Alcohol impairs judgment. Avoid placing bets when you've been drinking — it leads to bigger, riskier wagers and decisions you'll likely regret the next day.
Keep Family in the Loop
Be honest with a trusted family member or friend about your gaming. Having accountability keeps you grounded and helps catch early warning signs.
Take Regular Breaks
Step away every hour or so. Grab merienda, stretch, check in with the family. Breaks keep your perspective fresh and prevent compulsive session extension.
99bom's Responsible Gaming Policy
At 99bom, responsible gaming isn't just a checkbox on a regulatory requirement — it's a core part of how we operate. As a PAGCOR-regulated platform serving Filipino players nationwide, we understand that gambling, when managed well, is a fun and legitimate form of entertainment. But we also know that for a small percentage of players, gaming can become problematic. Our responsible gaming policy exists to protect every player on our platform, regardless of where they are in the Philippines — from Metro Manila and Quezon City to Cebu, Davao, and beyond.
99bom's responsible gaming framework is designed in alignment with PAGCOR's Responsible Gaming Program and the Philippine Amusement and Gaming Corporation's player protection guidelines. All operators licensed by PAGCOR are required to implement responsible gaming measures, and 99bom goes beyond the minimum requirements by providing players with proactive tools, real-time alerts, and a dedicated support pathway.
We strictly enforce the 21+ age requirement at every stage of the player journey — from registration to deposit to first gameplay. Our KYC (Know Your Customer) process requires all players to submit a valid government-issued ID, and accounts are only fully activated after age verification is completed. This is not optional. Any account found to belong to a player under 21 is permanently closed immediately upon discovery.
Getting Help — You're Not Alone
If you believe your gaming habits are causing harm — to your finances, your relationships, or your mental health — please don't hesitate to reach out. There's absolutely no judgment here. Problem gambling is a recognized condition, and help is available.
The first and easiest step is to contact 99bom support directly at [email protected]. Our team can immediately activate a self-exclusion on your account and guide you through the responsible gaming tools available to you. All conversations are confidential — your privacy is protected.
Beyond our own platform, we encourage players who feel they may be developing a gambling problem to seek guidance through PAGCOR's Responsible Gaming resources, which include support frameworks for problem gamblers in the Philippines. PAGCOR, as the government body that regulates all legal gaming in the country, maintains programs specifically designed to help Filipino players manage and overcome problem gambling behaviors.
- Self-Assessment: Take an honest self-assessment quiz to determine if your gaming is at a healthy level. Available via your 99bom account dashboard under Responsible Gaming.
- Professional Counseling: If gaming has led to financial stress or family conflict, consider speaking to a licensed counselor or therapist. Many hospitals and community health centers in the Philippines offer mental health services on a sliding scale fee basis.
- PAGCOR Helpline: PAGCOR operates responsible gaming programs through its licensed operators. Reach out to PAGCOR directly through their official channels if you require escalated support.
- Talk to Someone You Trust: Sometimes the most effective first step is telling a trusted friend, partner, or family member that you've been struggling. Accountability and support from loved ones can make a big difference.
Protecting Minors — Every Family's Responsibility
While 99bom enforces strict age verification at the platform level, parental supervision remains an important layer of protection. If you share devices at home — especially with children or teenagers — we strongly recommend taking the following steps:
- Never save your 99bom login credentials in a shared browser.
- Log out of your 99bom account completely after every gaming session.
- Use a strong, unique password that minors cannot guess.
- Enable parental control software on shared family devices to restrict access to gaming and betting websites for accounts belonging to minors.
- Have open conversations with your children about the risks of gambling and why it is strictly an adult activity in the Philippines.
If you suspect a minor has accessed or registered on 99bom using false information, report it to us immediately at [email protected]. We treat these reports as the highest priority and will investigate and act without delay.
99bom operates under the licensing and regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's Responsible Gaming Program sets the standards all licensed operators in the Philippines must follow to protect players. We are proud to meet and exceed these standards on every front. For more information on PAGCOR's responsible gaming initiatives and player protection programs, visit PAGCOR's official channels directly.
Play with Confidence 🎰
You've got the tools, the knowledge, and the support. When you're ready to enjoy 99bom responsibly, we're here — with great games, fair odds, and a platform that genuinely looks out for you. 21+ only.